Basic troubleshooting for DoubleDown Casino on your Kindle Fire

If DoubleDown Casino is not loading on your Kindle Fire, there are a few basic steps we recommend. 

Note: First-generation Kindle Fire devices are not compatible with the current version of our app. There is no workaround for this issue, and we regret any disappointment.

  1. Restart your device.

    Turning the device off and back on is a great first step when you're having issues. Press and hold the Power button, then confirm the shut down. Once the device has powered down, press the Power button to turn it back on. 

  2. Clear the app data and cache.

    Swipe downward from the top of your screen to open the device menu. Tap More, then Applications, then Installed Applications

    Scroll down to select DoubleDown in the list of applications. Tap the Clear Data and Clear Cache buttons. 

  3. Force-quit the app.

    Swipe downward from the top of your screen to open the device menu. Tap More, then Applications, then Installed Applications

    Scroll down to select DoubleDown in the list of applications. Tap the Force stop button.

  4. Uninstall and reinstall the app.

    Swipe downward from the top of your screen to open the device menu. Tap More, then Applications, then Installed Applications

    Scroll down to select DoubleDown in the list of applications. Tap the Uninstall button.

    After the uninstall process has completed, tap Apps to open the Amazon Appstore, and download DoubleDown Casino for Kindle.
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