In order to successfully submit a support request and receive a response from the DoubleDown Customer Experience team, please make sure you have completed the Help Center registration process.
After your initial steps to create a Help Center account, you should have received a verification email from us. You must follow the link in that message and create your account password.
Please check your spam or junk folder if you did not receive the verification email.
To ensure you receive our responses, add firstname.lastname@example.org as a trusted email address for the future.
If you cannot locate the verification email anywhere, please try again to create your Help Center account. Double-check your email address as you are entering it; if the email address is not entered accurately, you will not receive our verification email.
If you see the following message, click regular sign-in:
On the login prompt that appears, click Forgot my password. Follow the prompts to gain access to your account.