I'm having trouble claiming free chips on an Android device.

Our developers are aware of a current issue preventing players from redeeming promotional links from an Android device. We are already working on the fix for this issue, but in the meantime, there are simple workaround options.

One option is to enter the promo code manually by typing it in the Extra box in the chips store. You will always find the promo code included on our Facebook posts, just after the promotional link.

The other option is to visit our page via a web browser on your device, such as Chrome, instead of using the Facebook app.

  1. In your browser, go to Facebook.com.
  2. If you are not already, please log in with the Facebook account connected to your DoubleDown Casino account.
  3. Visit the DoubleDown Casino Facebook page. (https://www.facebook.com/doubledowncasino)
  4. Tap the link for the promotional offer you want to redeem.
  5. The DoubleDown Casino app will launch, and you will receive the promo as expected.

Thank you for your patience as we work to resolve this issue.

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