Technical Support
Help with performance issues in DoubleDown Casino on your computer or mobile device
Loading & Performance
- Important update for Internet Explorer users
- Error message: Connection Lost
- Error message: System Disconnect
- How to clear your browser cache or cookies
- The game is running slowly. How do I speed it up?
- The game isn't loading.
DoubleDown Casino on Your Mobile Device
- Trouble downloading the current version of our iOS app
- Error message: Connection Lost (on mobile devices)
- Basic troubleshooting for DoubleDown Casino on your iPhone, iPad, or iPod Touch
- Basic troubleshooting for DoubleDown Casino on your Android device
- Basic troubleshooting for DoubleDown Casino on your Kindle Fire
- How to enable notifications for the DoubleDown Casino mobile app